FAQ

BUY LAFUMA

WHERE CAN I FIND LAFUMA PRODUCTS?
You can find all our collection on our website, within the limits of available stock. You can also find Lafuma products on our retailers' stores or webstores. You can use the store locator to find your local Lafuma retailer.

IS IT POSSIBLE TO ORDER DIRECTLY ONLINE FOR PROFESSIONALS AND SPORT TEAMS?
Yes, it is possible for mountain guides, firefighters, militaries, ski instructors and sport teams. Please contact us via the form and ask the opening of your professional account.

IS THERE IS SPECIAL PRICE FOR MOUNTAIN PROFESSIONALS?
The mountain professionals (Mountain guides, firefighters, militaries and ski instructors) enjoy 30% off the Lafuma catalog. To get this discount, please contact us via the form and ask the opening of your professional account.

I AM LOOKING FOR A SPECIFIC ITEM ON LAFUMA.FR BUT I CANNOT FIN DIT. WHAT COULD BE THE REASON?
Some of the items can be produced for special events and not to be distributed. It also may happen that the item you are looking for is from a former collection and that it is not available anymore.

 

FOLLOW LAFUMA

HOW CAN I SUBSCRIBE TO THE NEWSLETTER?
Receive Lafuma news by filling the newsletter form.

HOW CAN I FOLLOW LAFUMA NEWS?

CAN I GET A CATALOG?
Lafuma cares about environment. In order to save paper, we do not send any catalog. All the products' informations are available on our online catalog.

 

CARE CENTER / AFTER SALES SERVICE

HOW CAN I TAKE CARE AND WASH MY LAFUMA GARMENT?
There are different instructions depending on the product. Read all our recommendations in the Care section.

HOW CAN I TAKE CARE OF MY LAFUMA BOOTS?
Please use adapted cleaning products. Do not put your shoes in the washing machine. Read all our recommendations in the Care section.

WHAT CRAMPONS ARE RECOMMENDED FOR LAFUMA BOOTS?

All the crampons’ brands can be utilized. The type of crampons that must be used depends on the specifications of the shoes:

  • No notch on the boot : Strap (if your shoes are stiff enough to use crampons)
  • One notch on the front : Semi-automatic
  • Two notches (on the front and the heel) : Automatic

HOW CAN I RESOLE MY SHOES / BOOTS?
Please contact any qualified shoemaker. It is conceivable to resole all the shoes / boots except the Fast Hiking range.

HOW CAN I RESTORE WATERPROOF QUALITIES OF MY JACKET?
Most of the time, the store where you purchased your jacket will be able to provide you the essentials to restore your jacket repellency. You can find more informations on the GORE-TEX website.

WHAT IS THE GUARANTEE FOR LAFUMA ITEMS?
The Lafuma guarantee is a two year cover for all the items. It understands all the manufacturing flaws or the anomalous wear and tear of the product, which is determined by after sales service. It does not understand theft, damage, and normal wear and tear of the product.

HOW DO I RETURN AN ITEM?
You bought your item in a retailer shop (regular or online), please directly deal with your retailer. You will need to provide the proof of your purchase.

IS IT POSSIBLE TO FIX MY GORE-TEX MEMBRANE?
The membrane must be assessed by the after sales service in order to determinate if a repair is possible.
For very small perforations, you may use a specific Gore-Tex fixing kit, ready to use. All you need to know is available here.

 

SIZING

WHAT IS THE SMALLEST / LARGEST SIZE?
All the information you need are available in the size guide.

HOW CAN I KNOW THE SIZE THAT WILL FIT ME THE BEST?
All the information about sizing are available in the sizing guide.
For the specific case of climbing shoes, we advise you to choose them at your normal shoe size.

 

CONTACT / INFORMATION

HOW CAN I CONTACT LAFUMA?
Do not hesitate to send message to us via the Contact page.

HOW CAN I APPLY FOR A JOB AT LAFUMA?
Please read our Job offers and submit your application via the Contact page.

YOU ARE A CLIMBER, MOUNTAINEER OR SKIER AND YOU WOULD LIKE TO BE SPONSORED BY LAFUMA ?
If you are seeking a sponsorship for a project, you can send us a Lafuma Expedition Project application file, so we can study it with a special attention.
If it is about a long-term contract, please send us a message via the Contact page.

 

OTHERS


HOW CAN I GET STICKERS FROM LAFUMA?
You just have to ask us via the Contact page.FAQ