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For security reasons, you can't place an order by calling our representatives. This is because our payment system is designed to ensure that the means of payment used really belongs to the cardholder.
Our secure payment system also allows you to encrypt your bank details so that only our system has access to this information.
This is most likely a fault. If this happens, please try again later on, our teams will be working to resolve the problem as soon as possible.
If you still need more information, please do not hesitate to contact our customer service team.