FAQ
FAQ / Returns / Return an item

Return an item

Would you like to make a return? In France, this is easy and free. Please note that the costs for the return shipment from outside of France are borne by the customer. Go to the "MY ORDERS" section by logging into your account. Select the option "RETURNS" for the desired order and fill out the return form. When this form has been completed, all you have to do is print out the free return slip and drop your parcel off at the post office.

Prepare the parcel

Put the item back in its original packaging (shoe box, plastic wrap), then place it in a cardboard box along with the packaging slip or the confirmation e-mail of your order. Make sure to close the parcel correctly.

Send the item back

You can bring your package to any post office and then send it back to us with the transport company of your choice. If you are in France, you can drop your parcel off at any post office or, depending on the instructions received by e-mail and the carrier used, at a “point relais” pick-up point or you can send it from your letter box. Millet will pay for the shipping costs, so you don't have to pay anything: it's simple and free!

Please be aware that you’ll have to pay the shipping fees for returning an item if you’re sending it back from outside of France. Always check the information sent by email after you have submitted your return request.

We strongly recommend that you keep the receipt with the tracking number that has been stamped by the post office or signed by the carrier.


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