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Do you want to return an item? It’s easy and free within France. Just go to the "MY ORDERS" section in your account. Choose the "RETURN" option on the order in question and complete the return form. When this form has been completed, all you have to do is print out the free return slip and drop your parcel off at the post office.
Put the item back in its original packaging (shoe box, plastic wrap), then place it in outer packaging (e.g. the Lafuma box). Then stick on the return label you printed.
If you are in France, you can drop your parcel off at a post office or, depending on the instructions received by e-mail and the carrier used, at a point relais drop-off point or even in your letter box. Lafuma will pay for the shipping costs, so you don't have to pay anything: it's simple and free!
Return postage is payable for deliveries/returns outside of France. Always check the information sent by email after you have submitted your return request.
We strongly suggest that you keep the proof of return that has been stamped by the post office or signed by the carrier.